Frequently Asked Questions

Last Updated: November 3, 2026

Start with the product listing for the precise piece you want. These answers cover common teaware questions and the store rules that apply to an order.

Choosing a piece

What can I buy here? Teapots, kettles, cups, infuser mugs, tea sets, strainers, trays, canisters, and related tea accessories. Check whether a listing buys one piece or a stated set; display props are not included unless expressly listed.

Are you the manufacturer? Platemen is an independent retailer. We claim a manufacturer relationship only if the specific listing says so.

How do I compare a teapot or cup? Compare its stated capacity, dimensions, material, selected option, and included parts. Approximate or estimated details are labeled on the listing. Ask us before ordering if a lid, infuser, saucer, or other pictured component is unclear.

Which listed vessel holds more? The Green Ceramic Teapot lists 260 ml; the Silver Stainless Steel Tea Kettle lists 1000 ml. Those figures compare stated capacity only. Neither the capacity nor the word kettle establishes a heating method or appliance compatibility; check the individual listing and ask us if it is unclear.

What tray footprint should I plan for? The White Ceramic Tea Tray lists 16 × 11 inches and the Bamboo Tea Tray lists 15 × 9 inches. Measure your available surface and compare the selected listing's dimensions; these figures do not state load capacity or water resistance.

How do I choose a cup or strainer? The Black&Blue Tea Infuser Mug lists 450 ml, whereas the Rose Pink Porcelain Tea Cup lists 8 fluid ounces. A separate Gold Tea Strainer lists 6.02 × 1.85 inches. Compare the role and stated size of each item; do not assume a pictured lid, infuser, or spoon is included unless its listing says so.

How do I choose storage and care for a piece? One canister lists 370 ml with borosilicate glass, silicone, and walnut wood; another lists 400 ml and stainless steel. Compare the stated volume and material, then check the listing for closures and care instructions. We do not infer airtightness, stovetop safety, or dishwasher suitability from material or photos alone.

Delivery to your address

Where can you ship? Eligible checkout addresses in the 50 U.S. states and Washington, DC. We do not offer international shipping. Special address types and carriers depend on the option actually offered at checkout.

What does Standard shipping cost? It is free with no order minimum for eligible U.S. destinations shown at checkout.

When do you prepare an order? Generally within 1–2 business days after acceptance. Business days are Monday through Friday, excluding U.S. federal holidays.

When might it arrive? Standard transit is estimated at 2–4 business days after shipment; estimated total time is 3–6 business days. These are estimates, not guarantees.

How do I track it? We email carrier tracking to the checkout address when tracking is available. An issued label may precede the first carrier scan.

Can I change or cancel? Contact us promptly. We will try before processing or shipment, but cannot guarantee a change. If we cannot ship within the stated period, you may accept a revised date or cancel for a prompt refund. See Shipping Policy.

Returns and problems with a piece

What can be returned? Request a return within 30 calendar days after delivery. For a change of mind, the piece must be unused, undamaged, and include supplied parts and accessories. Statutory rights remain available.

How do I request it? Email support@platemen.com with your order number, item, and reason. Wait for approval, instructions, a prepaid label when eligible, and the correct return address.

Who pays for an eligible return? We provide a prepaid return label and cover its shipping cost for an eligible approved return.

Is there a restocking fee? No.

Can I exchange a piece? We do not offer direct exchanges. If available, a different piece requires a separate order.

When is the refund sent? For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if a cup is broken or an infuser is missing? Contact us promptly with the order number and photos when practical. Keep the piece and packaging while we review the appropriate remedy; do not mail it to the correspondence address.

Checkout and privacy

How can I pay? Only methods actually offered at checkout are available. Prices are in USD; taxes and any shipping charge appear before an order is submitted. Read Payment Information and do not send card details by email.

How do I manage advertising cookies? Use the site's available privacy controls, Your Privacy Choices, and browser controls. Reading a policy or dismissing a banner does not itself consent to optional advertising technology.

How do I make a privacy request? Use Your Privacy Choices or email support@platemen.com. Verification, possible state rights, and appeals are explained in the Privacy Policy.

How do I reach a person about an order? Email support@platemen.com or call +1 (970) 816-5815. 438 Donogal Dr, Grand Junction, CO 81504, United States is for correspondence, not returns or visits.

Next step

For a specific listing or order, send the product link or order number to support@platemen.com. Never include a full card number, CVV, password, or one-time code.