Payment Information

Last Updated: November 3, 2026

Before submitting an order, review the selected teaware item, its selling unit, the USD total, applicable tax, and any shipping charge. A card logo on this site does not promise that a payment method is active.

What checkout shows

The payment methods available to you are only those actually presented during checkout. Availability can vary by device, address, and provider eligibility. If checkout does not offer a usable method, an online payment cannot be completed; contact us instead of sending money outside the store.

Shopify and the payment service provider supply checkout technology. Platemen remains the seller responsible for listings, fulfillment, support, and refunds. We may conduct reasonable fraud review and may decline or cancel an order when permitted, with notice of the outcome.

Authorizations and payment questions

A bank may show a pending authorization even when a payment is not captured. If an attempt fails, follow the checkout message or contact your issuer or provider. For a possible duplicate charge, send us the order number and, only if needed to identify the transaction, the last four digits; do not send full card credentials.

We never ask by email or phone for a full card number, CVV, password, or one-time code. We do not require a personal-account transfer, cryptocurrency, or an off-site payment link. There is no recurring charge unless a specific listing and checkout expressly disclose one.

Refund to the original method

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Return eligibility, prepaid labels, and the inspection step are detailed in the Refund Policy. An unshipped order that can be cancelled is handled promptly and does not wait for a return inspection.

Next step

If checkout is unavailable or a charge looks wrong, contact support@platemen.com or +1 (970) 816-5815 with your order number. Correspondence can be sent to 438 Donogal Dr, Grand Junction, CO 81504, United States; it is not a return address. Do not send payment information through the contact form.