Refund Policy

Last Updated: November 3, 2026

A teapot lid, infuser, cup, or tray can be damaged in transit or simply not suit the table you planned. Tell us which piece is involved before sending a parcel; the procedure depends on the issue.

Request within 30 days

Request a return within 30 calendar days after delivery by emailing support@platemen.com with the order number, item, and reason. For a change of mind, the item must be unused, undamaged, and include its supplied parts and accessories. Keep a lid, infuser, saucer, or other included component with the item. We will explain any applicable product-specific exception before you ship; statutory rights remain available.

Wait for approval, the correct return destination, packing instructions, and a prepaid label when eligible. 438 Donogal Dr, Grand Junction, CO 81504, United States is a correspondence address, not an automatic return address. Pack ceramic, glass, and other fragile pieces securely to reduce transit damage.

Broken, incorrect, or incomplete arrivals

If a piece arrives damaged, defective, wrong, missing a listed part, or materially different from its description, contact us promptly with the order number and clear photos when practical. Keep the item and packaging while we review the issue. We will give instructions and an appropriate remedy consistent with applicable law; do not return it without instructions.

Label, fees, and alternatives

For an eligible approved return, Platemen provides a prepaid return label and pays return shipping. We charge no restocking fee. We do not offer direct exchanges; if you want another size, vessel, or color and it is available, place a separate order.

Inspection and payment timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

We will tell you when the returned item has been received and inspected and whether the return is approved. If an order can be cancelled before shipment, we process the appropriate refund promptly; an unshipped cancellation does not wait for a returned parcel or inspection. Posting time after we issue a refund is controlled by your bank or payment provider.

Next step

Start with support@platemen.com; do not send the piece to the correspondence address. See Payment Information for an authorization or posting question.